My order hasn't arrived. What should I do?
Please note, during the current Covid-19 pandemic, orders can take up to an extra week to arrive. This is due to a reduced workforce in many postal systems across the world.
Special note for Australia: We have been advised that parcels are currently expected to take 15-25 business days to arrive to Australia, depending on the location. This is due to measures being taken to prevent the spread of Covid-19. We are currently taking steps to try to reduce this delivery time as much as possible.
Have you allowed enough time?
We're really sorry to hear that your order hasn't arrived yet. We send an email confirmation to you when your order leaves our warehouse. Once you've received this, you should receive your order within the following time:-
- UK: 1-5 business days
- Europe: 7-10 business days
- Rest of the world: up to 4 weeks